• Contact Support
• Validate Account

FAQ's

Listed below are the problems and answers for most of the common issues that users may experience while visiting Gospel on Demand.

What is required to view videos on Gospel on Demand?

---

Operating System:
Microsoft Windows 98 Second Edition, NT, 2000, ME, XP and Vista or:
Apple OS X 10.4 (Tiger) or 10.5 (Leopard).

Media Player:
Microsoft Windows Media Player 9 or higher.
Click here to upgrade to latest version of Windows Media Player.

Browser:
Microsoft Internet Explorer 7 or later (preferred).
Firefox 2 or later.
Safari 3 or later.

Flash Player:
Macromedia Flash Player 8 or later.
Click here to upgrade to the latest version of Macromedia Flash Player.

Can I use the Netscape browser to watch videos on Gospel on Demand?

This website is compatible with the Netscape browser. However, you may encounter some technical difficulties or reduced functionality. To have the best video viewing experience with Gospel on Demand, we recommend that you use Internet Explorer.

Can I use my Apple Computer to watch videos on this web site?

This website's video is currently optimized for the latest version of Windows Media Player. So, you will need the Flip4Mac Quicktime Plugin to view the videos.

Can I use the AOL browser to watch videos on this website?

This website currently works on the AOL 6 and 7,8 Browsers. However, you may encounter some technical difficulties. To be fully compatible with this website, we recommend that you use Internet Explorer.

Can I use the MSN browser to watch videos on this website?

This website currently works on the MSN Browser. However, you may encounter some technical difficulties or reduced functionality. To be fully compatible with this website, we recommend that you use Internet Explorer.

Can I use QuickTime or RealPlayer to watch videos on this website?

This website does not currently support QuickTime or RealPlayer. You must use Windows Media Player Version 9 or later.

Are cookies required to watch videos on this website?

Yes, cookies are required to view this website. The following are step-by-step instructions to enable the cookies on your browser. Note that these instructions may vary slightly for different browser versions.

Why does my computer ask for the Windows Media Player plug-in after I installed the Netscape browser?

Netscape will not recognize the Windows Media Player plug-in if you download or upgrade your Netscape browser after you have already downloaded Windows Media Player.

To Determine What Plug-Ins You Currently Have:
1. Open the Netscape browser.
2. Click on Help in the menu bar.
3. Click About Plug-ins and look for the following section: "Windows Media Player Plug-in Dynamic Link Library"

Choose One Of The Following Options If You Do Not See The Above Header On The "Installed Plug-Ins" Page:
a. Visit http://home.netscape.com/plugins/ and follow the instructions for downloading the Windows Media Player plug-in
b. Reinstall Windows Media Player from your Netscape browser. Netscape will automatically detect the plug-ins after you install them.

Why doesn't the Media Player open up when I click on a ministry?

You might have Pop Up Blocking software on your computer. Please try the following steps:
1. Hold down the "Ctrl" button on your keyboard.
2. While continuing to hold down the "Ctrl" button, mouse over your ministry and "single click" on the link or graphic.

I have Windows Media Player 10 and am not able to watch the video.

During installation, Windows Media Player 10 will set its default video acceleration settings in a mode that may prevent your computer from being able to play the video. The solution is to adjust your video acceleration settings.

To do this, click on the Tools menu in Windows Media Player 10, and then click Options. Next click on the Performance tab and then click the Advanced button. Enable 'Use high quality mode' by placing a check next to it. Then click OK on the Video Acceleration Settings and click OK to close the Options menu. If the problem persists, go back to the Video Acceleration Settings and adjust the slider from Small to Large under Digital Video. Then apply your settings.

Why are the videos choppy or freezing?

The quality of the video clip you are watching mainly depends on two factors: (a) the speed of your Internet connection and (b) the bit rate (speed) of the video clip. The faster the bit rate of the video clip, the better the quality. However, the speed of your Internet connection will limit which video clip bit rate that you can watch. For example, if you only have a 56kbs dial up connection to the Internet, the highest video clip bit rate that you will be able to watch will be 56kbs or less (most likely less as the majority of dial-up connections only get speeds of 28kbs or less due to phone line issues). If you try to watch a video clip with a bit rate of 300kbs over a dial up connection, the video will not play. That is why we offer multiple bit rates for each video clip. Each bit rate is optimized for the different types of Internet connections available (Dial-up/DSL/Cable Modem/T1). As you can see, it is very important that you select the proper video clip bit rate for your Internet connection. For the best viewing experience, we recommend a high speed Internet connection such as DSL or Cable Modem.

It is important to note that even if you have a high-speed (DSL/ Cable Modem/ T1), Internet traffic congestion affects your connection speed and/or video performance. You will get slower or faster speeds at different times depending on peak or off-peak use hours. You may also get slower speeds during the morning and afternoon, but faster speeds late at night when fewer people are online. Also, streaming quality decreases when multiple people share the same Internet connection (e.g. at work or on a home network).

Why can I hear the audio but not see the video?

This occurs when the speed of your Internet connection is lower than the bit rate of the video clip you are watching and can be caused by either (a) your selecting of a bit rate for the video clip that is to high for your Internet connection or (b) Internet traffic congestion reduces the speed of your connection below what it should be (for example, you have a high speed DSL or cable modem connection to the Internet, but due to Internet congestion or shared usage, the effective speed of your Internet connection is actually closer to a 56kbs dial up connection).

How do I configure Windows Media Player to improve streaming?

For optimum viewing, we recommend the following:

Windows Media Player version 9
Windows 98 and NT

Windows Media Player version 7.1
Apple Mac 8 and 9.

Windows Media Player version 12
Windows 98 Second Edition, ME, 2000, XP and Vista
Apple Mac OS-X.

Click here to upgrade to latest version of Windows Media Player.

To Find Out What Version of Windows Media Player You Currently Have:
1. Start Windows Media Player.
2. Click on Help in the menu bar.
3. Click About Windows Media Player.
4. If you need to upgrade, click here to go to Windows Media Download Center

The Following Are Some Tips To Optimize Streaming On Windows Media Player.
1. Start Windows Media Player.
2. Click the Tools menu and choose Options.
3. Click the Performance tab.
4. Click "My connection speed is:" and select the appropriate speed for your Internet connection. Select Modem (56 kbps) or a lower speed if you have a 56k dial-up modem connection. Select DSL/Cable (256 kbps) or a higher speed if you have a high-speed connection (DSL, Cable Modem, T1, etc.).
5. Click OK.
6. NOTE: You can change these settings at any time.

Optional Advanced Settings for Windows Media Player:
1. Click the Network tab and select all the protocols: Multicast, UDP, TCP, and HTTP.
2. Click the Player tab, select "Enable automatic codec download", and choose how often you would like to upgrade (i.e., once a day, once a week, or once a month).

What does bandwidth mean and what is the difference between 56k and 300k?

Bandwidth is a term used to describe connection speed to the Internet. The numbers 56k, 300k and others describe the minimum Internet connection you need to experience the associated video or audio program. For instance, 56k requires a minimum of a 56 kbps connection to the Internet. The content may be transferred at a lower rate as long as it is suitable for the connection speed. You can always play the lower speed content over higher speed lines, but a higher number (100k, 300k, 500k, etc.) generally provides better overall quality of streaming.

Even though I have all the system requirements, why can't I see or hear any videos?

1. If you launch Gospel on Demand on Windows 98 while other audio applications -- including but not limited to mp3 players -- are running, you may have trouble hearing Gospel on Demand sound. If this is the case, close your browser and all audio applications. Restart your browser and enter Gospel on Demand.
2. Click here to go to Windows Media and Firewalls for firewall configuration settings if you are connecting to Gospel on Demand from work and are behind a firewall.

Why is Gospel on Demand video viewer cutoff at the bottom of my monitor?

The bottom of Gospel on Demand video viewer may appear cutoff if your computer's screen resolution is set to 800x600 pixels or less. To adjust your screen size complete the following steps:

1. Click the Start button at the bottom left of your desktop.
2. Click on Settings and Control Panel.
3. Click on the Display icon.
4. Click on the Settings tab.
5. Put the mouse on top of the arrow on "Screen Area" and move it towards "More". Choose 1024x768 pixels.
6. Click OK.
7. Click OK again on the confirmation message. The screen will turn completely black for a few seconds.
8. Click YES on another confirmation message within 15 seconds, otherwise the change will not take effect.
9. Open a browser and return to a Gospel on Demand site.

NOTE: You can change these settings at any time.

Can my office's firewall be blocking the video?

Yes. Your company may have a firewall that is configured so that either you cannot connect to the video servers or video traffic is prohibited on your network. Check with your network administrator to see if there are any known issues with watching video.

What about my office computer - could it be the problem?

If your computer is running Microsoft Windows NT, Windows 2000, Windows XP Professional or Windows 2003 server and you are not logged onto your office computer as an administrator or as a member of the administrator group, then the Microsoft Windows Media Player on your computer may not be able to automatically download the codecs required to view the video. Under these circumstances, you will need to either (a) have your network administrator install Microsoft Windows Media Player 9 on your computer (or the Microsoft Windows Media Player 9 codec pack if your computer is running Windows NT) or (b) have your network administrator grant your logon account local administrative rights on your office computer.

My office network has a proxy server. Could this be causing video problems?

If your office network has a proxy server that requires authentication, then your office computer may not be able to automatically download the codecs required to view the video. If this is the case, then we recommend that you install Microsoft Windows Media Player 9 on your computer (or the Microsoft Windows Media Player 9 codec pack if your computer is running Windows NT).

If your issue was not covered in the above F.A.Q.'s or you still need assistance you may use the form below to contact Gospel On Demand support.

Email Address:

Comments:

Notice: While we attempt to address all support requests in a timely
manner, please allow up to 48 hours for a response.